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Please, accept the fact that specialists (or others) may not (immediately) have the answers to your queries or simply may not be online for a while. Alternatively, if many new posts were made, you request may be send further down the list so that people do not notice it anymore.
If you think your request needs more attention or renewed attention, you can bump the thread (send a reply asking if really nobody knows anything about it) or send me a message asking me to renew the thread so that it will be at (or near) the top of the list again.
John, I renewed your thread.
Benoit, maybe wait till Chen Young comes online.